Privacy Notice
Privacy Notice
Effective Date: June 2026
At Lorevena, operated by NEBULA HONG KONG LIMITED, we recognize the importance of protecting the personal information entrusted to us.
This Privacy Notice explains how we collect, use, disclose, and safeguard information when you visit our online store, place an order, communicate with our customer service team, or interact with products from our Spa Collection, Fashion Collection, and The Everyday Care Collection.
By using our website, you acknowledge the data practices described below.
1. Information We Collect
To operate our online store and provide customers with an efficient shopping experience, we may collect several categories of information.
Information You Provide to Us
When you create an account, submit an inquiry, or complete a purchase, you may provide information such as:
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Your full name
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Billing and shipping address
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Email address
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Telephone number
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Order and account information
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Other details reasonably required to process or support your purchase
Payment Information
Payments made through Lorevena are handled through authorized third-party payment service providers using secure transaction technologies.
We do not directly retain complete credit card numbers, security codes, or CVV information on Lorevena-controlled servers.
Automatically Collected Information
When you browse or interact with our website, certain technical and usage information may be collected automatically through cookies, analytics technologies, and similar tools.
This information may include:
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IP address
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Browser type
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Device or technical information
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Website activity
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Pages viewed
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Interaction and engagement data
Such information is generally used to understand how visitors interact with our store and to support website performance and operational improvements.
2. How We Use Your Information
Information collected through Lorevena is used for legitimate business, transactional, service, and security purposes.
Order Processing and Fulfillment
We may use customer information to:
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Process and confirm purchases
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Facilitate payment authorization
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Arrange shipment and delivery
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Provide order confirmations
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Send shipment and tracking information
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Assist with returns, delivery concerns, or other order-related matters
Website and Service Improvements
Usage information may be reviewed to better understand customer behavior, improve navigation, enhance website functionality, and refine the products and services available through Lorevena.
Customer Communications
We may use your contact information to send transactional communications relating to your purchase, account, shipment, or customer service request.
If you have voluntarily subscribed to marketing communications, we may also send promotional information, product announcements, collection updates, or other Lorevena news.
Fraud Prevention and Security
Information may also be used to identify potentially suspicious transactions, prevent unauthorized activity, reduce fraud risks, and maintain the security of our online retail environment.
3. Protecting Your Information
Lorevena uses administrative and technical safeguards intended to protect customer information from unauthorized access, misuse, alteration, or disclosure.
Secure Data Transmission
Sensitive information transmitted through our website is protected through Secure Socket Layer (SSL) or comparable encryption technologies.
Controlled Access
Access to customer information is limited to authorized personnel who require that information to perform legitimate business responsibilities.
Personnel with access to such information are subject to confidentiality obligations and internal access controls.
Payment Security
Our payment-related services are integrated with third-party payment processors designed to comply with applicable Payment Card Industry Data Security Standard (PCI-DSS) requirements.
4. Third-Party Services, Analytics & Advertising
Lorevena does not directly sell your personal information for monetary compensation.
However, certain information may be shared with service providers and technology partners where reasonably necessary to operate our website, process transactions, analyze performance, manage advertising, or support our marketing activities.
These providers may process information under their own privacy practices and policies.
Advertising and Analytics Providers
Our website may use services provided by third-party platforms, including:
AppLovin
May be used for advertising delivery, campaign measurement, and conversion tracking.
Privacy Policy: https://legal.applovin.com/privacy
Meta Platforms
May be used for social media functionality, advertising, audience measurement, and customer engagement analysis.
Privacy Policy: https://www.facebook.com/privacy/policy
Google Services
May be used for search visibility, advertising, analytics, traffic measurement, and website performance insights.
Privacy Policy: https://policies.google.com/privacy
These providers may use cookies, pixels, identifiers, or comparable technologies in accordance with their respective privacy policies.
5. Cookies and Similar Technologies
Lorevena uses first-party and third-party cookies and comparable technologies to support website functionality and understand visitor activity.
Cookies may be used to:
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Remember products placed in your shopping cart
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Maintain certain preferences between visits
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Analyze general website traffic and user engagement
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Measure marketing performance
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Present advertising that may be more relevant to visitors
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Support third-party advertising services such as AppLovin
Most browsers allow you to reject, restrict, or delete cookies through their settings.
Please note that disabling certain cookies may affect the availability or performance of some functions on the Lorevena website.
6. Children's Privacy
Lorevena is intended for adult shoppers and is not designed to solicit information from children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information belonging to a child under 13 has been provided to us unintentionally, we will take steps to remove such information from our systems promptly.
7. California Online Privacy Protection Act — CalOPPA
In accordance with the privacy practices described under the California Online Privacy Protection Act (CalOPPA):
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Visitors may browse our website without creating an account before initiating a purchase.
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A link to this Privacy Notice is made available through the website footer.
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Our website framework recognizes and follows applicable Do Not Track (DNT) signals communicated through supported web browsers.
8. Privacy Rights for EEA Residents — GDPR
If you are located in the European Economic Area (EEA), you may have privacy rights under the General Data Protection Regulation (GDPR).
Subject to applicable legal requirements, these rights may include the ability to request:
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Access to personal information relating to you
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Correction of inaccurate or incomplete information
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Deletion of eligible personal information
To submit a privacy-related request, please contact our customer support team at:
Please provide sufficient information for us to identify your request and, where necessary, verify your identity.
9. California Privacy Rights — CCPA / CPRA
California residents may have specific rights regarding personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Right to Know
You may request information concerning the categories of personal information Lorevena has collected about you.
Right to Opt Out
Although Lorevena does not directly sell personal data in exchange for monetary payment, certain disclosures of information to advertising or marketing partners, including platforms such as AppLovin, may qualify as a “sale” or “sharing” for targeted or cross-context behavioral advertising purposes under California privacy law.
Where applicable, California residents may request to opt out of this type of data sharing.
Privacy requests may be submitted to:
10. Data Breach Notification Procedures
Lorevena takes information security seriously and maintains procedures for responding to significant security incidents.
If a widespread data breach occurs and affects personal information under our control:
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Affected customers will be notified by email within seven (7) business days, with available information regarding the nature and scope of the incident.
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Where appropriate, a security notification will also be displayed prominently on the Lorevena website.
These measures are intended to keep affected individuals informed and provide relevant information regarding the incident.
11. Marketing Emails & CAN-SPAM Practices
Lorevena aims to communicate with customers responsibly and transparently.
For promotional email communications:
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Subject lines are intended to accurately represent the content of the message.
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Marketing emails include an accessible method for unsubscribing from future promotional communications.
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Requests to unsubscribe are processed promptly so that the relevant email address can be removed from our promotional mailing list.
Transactional communications relating to existing purchases, customer service requests, or other operational matters may continue where necessary.
12. Contact Us About Privacy
If you have questions about this Privacy Notice, our handling of personal information, or a request concerning your privacy rights, please contact us using the information below.
Brand Name: Lorevena
Legal Entity: NEBULA HONG KONG LIMITED
Corporate Address:
Unit B53, 2/F, Kwai Shing Industrial Building Phase 1
36-40 Tai Lin Pai Road
Kwai Chung, N.T.
Hong Kong
Support Email: suppor@lorevena.com
Customer Service Phone: +1 (313) 356-7090