Contact Us

Welcome to Lorevena. Providing dependable customer support is an important part of the experience we aim to deliver alongside our thoughtfully selected pet products.

Whether you would like more information about an item from our Spa Collection, need help selecting products from our Fashion Collection, or have questions regarding The Everyday Care Collection, our customer care team is available to provide clear and helpful assistance.

For inquiries related to your order, shipment status, product information, general support, or potential business and wholesale cooperation, please contact us through one of the official channels below.

1. Email Support

Support Email: suppor@lorevena.com

Our customer service team reviews incoming messages carefully and aims to provide a helpful response within 1–2 business days (24–48 hours).

If your inquiry concerns an existing purchase, we recommend including your order number in the subject line or body of your email. Providing this information helps our team identify your order more efficiently and respond to your request as quickly as possible.

2. Customer Service by Phone

Customer Service Phone: +1 (313) 356-7090

Service Hours: Monday to Friday, 9:00 AM–6:00 PM (EST)

Please be aware that standard telephone charges, mobile carrier fees, or other network-related costs may apply depending on your service provider and calling plan.

3. Company & Legal Information

Lorevena is committed to responsible business practices, thoughtful product selection, dependable service, and transparent communication with our customers.

Our international business operations, fulfillment coordination, quality-related processes, and applicable corporate matters are managed by our legal business entity:

Company Name: NEBULA HONG KONG LIMITED
Company Address: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, N.T., Hong Kong

We appreciate your trust in Lorevena and look forward to supporting you throughout your shopping experience. Our team is here to help you find thoughtful products that bring greater comfort, care, convenience, and style to everyday life with your pet.