Terms of Use

Terms of Use

Welcome to the Lorevena online store.

This website and its related digital services are owned and operated by NEBULA HONG KONG LIMITED. These Terms of Use govern your access to and use of the Lorevena website, including your interactions with products offered through our Spa Collection, Fashion Collection, and The Everyday Care Collection.

Purchases made through Lorevena are also subject to our separate Terms of Purchase, together with any applicable Privacy Policy, Shipping Policy, Return Policy, and other policies displayed on our website.

By accessing, browsing, or otherwise using this website, you agree to these Terms of Use.

If you do not agree with any part of these terms, you should discontinue use of the website.

1. Accuracy of Information You Provide

When submitting information through the Lorevena website, you agree that all personal, payment, shipping, and contact details you provide are accurate, complete, authentic, and current.

You are responsible for updating your information promptly if any details change.

Lorevena is not responsible for issues resulting from inaccurate, outdated, or incomplete information supplied by users.

2. Privacy & Personal Information

Protecting customer information is an important part of our website operations.

The collection, storage, use, and handling of personal information are governed by our separate Privacy Policy.

By browsing Lorevena, placing an order, creating an account, or contacting our customer service team, you acknowledge and consent to the information-handling practices described in that policy.

3. Intellectual Property & Permitted Website Use

All materials made available through Lorevena, including but not limited to:

  • Brand names and logos

  • Product photography

  • Graphics and visual designs

  • Written descriptions

  • Website layouts

  • Audio or multimedia materials

  • Software and source code

  • Other proprietary content

are owned by or licensed to NEBULA HONG KONG LIMITED and may be protected by applicable copyright, trademark, and other intellectual property laws.

Lorevena grants visitors a limited, personal, non-exclusive, non-transferable, and revocable right to access the website for legitimate personal shopping purposes.

You may not, without prior authorization:

  • Copy, reproduce, distribute, sell, or commercially exploit our intellectual property

  • Frame, mirror, clone, or imitate the Lorevena website or interface

  • Introduce viruses, malware, malicious scripts, or other harmful code

  • Use scraping tools, bots, crawlers, or automated extraction technologies to collect website data

  • Interfere with website functionality or security

  • Place excessive or unreasonable demands on our servers or technical infrastructure

We reserve the right to restrict access, suspend accounts, or take other appropriate measures where these rules are violated.

4. Reviews, Feedback & User-Submitted Content

You may have opportunities to provide reviews, comments, photographs, videos, feedback, or other content to Lorevena.

You remain responsible for ensuring that any material you submit is lawful, accurate where applicable, and does not violate the rights of another person or entity.

You must not submit content that is:

  • Defamatory or unlawful

  • Fraudulent or intentionally misleading

  • Infringing on copyrights, trademarks, privacy rights, or other third-party rights

  • Submitted using a false email address or false identity for deceptive purposes

By voluntarily submitting content to Lorevena, you grant NEBULA HONG KONG LIMITED a worldwide, perpetual, royalty-free license to use, reproduce, adapt, display, publish, and distribute that content for business, website, promotional, or marketing purposes without requiring additional authorization from you.

5. External Websites & Third-Party Links

The Lorevena website may contain links to websites or services operated by independent third parties.

These external resources are provided for convenience or informational purposes.

Lorevena does not control third-party websites and is not responsible for their:

  • Content

  • Privacy practices

  • Security measures

  • Products or services

  • Business policies

Your decision to access or interact with a third-party website is made at your own risk and may be subject to separate terms and privacy policies.

6. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LOREVENA WEBSITE, DIGITAL SERVICES, AND PRODUCTS DISPLAYED THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

NEBULA HONG KONG LIMITED DISCLAIMS WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WHERE LEGALLY PERMITTED, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT GUARANTEE THAT:

  • THE WEBSITE WILL ALWAYS BE AVAILABLE

  • ACCESS WILL BE COMPLETELY UNINTERRUPTED

  • THE PLATFORM WILL ALWAYS OPERATE WITHOUT ERRORS

  • ALL TECHNICAL FUNCTIONS WILL BE FREE FROM DEFECTS

  • WEBSITE USE WILL BE ENTIRELY FREE FROM SECURITY RISKS

NOTHING IN THIS SECTION EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LEGALLY BE EXCLUDED UNDER APPLICABLE CONSUMER LAW.

7. Limitation of Liability

Your use of the Lorevena website is undertaken at your own risk.

To the fullest extent permitted by applicable law, NEBULA HONG KONG LIMITED, its officers, representatives, service providers, and logistics partners will not be liable for indirect, incidental, consequential, punitive, or similar damages arising from or relating to:

  • Temporary or permanent inability to access the website

  • The purchase or use of products offered through Lorevena

  • Unauthorized access to or interception of electronic information

  • Network, server, or system failures

  • Other technical interruptions connected with use of the platform

Any legal claim arising specifically from use of the Lorevena website must be initiated within one (1) calendar year following the event giving rise to the claim, to the extent such limitation is permitted by applicable law.

8. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless NEBULA HONG KONG LIMITED from claims, liabilities, damages, penalties, costs, or reasonable legal expenses arising from:

  • Your breach of these Terms of Use

  • Fraudulent or unlawful conduct committed by you

  • Your infringement of another person's intellectual property or legal rights

  • Misuse of the Lorevena website or services

This obligation applies only to the extent permitted under applicable law.

9. Electronic Communications

When you visit Lorevena, place an order, or communicate with our customer service team electronically, you consent to receive communications from us in electronic form.

Such communications may include:

  • Order-related notices

  • Customer service correspondence

  • Policy disclosures

  • Account communications

  • Operational updates

  • Other legally required notices

You agree that electronic notices and disclosures may satisfy legal requirements for written communications where permitted by applicable law.

10. Intellectual Property Complaints

Lorevena respects the intellectual property rights of others.

If you believe copyrighted material belonging to you has been displayed or used improperly on our website, please submit a detailed notice to our customer support team.

Your notice should include:

  • Your valid physical or electronic signature

  • A clear description of the copyrighted work or protected material

  • Identification of the allegedly infringing material

  • The specific URL or website location where the disputed material appears

  • Your complete contact information

  • A good-faith statement explaining why you believe the use is unauthorized by the copyright owner or applicable law

You may submit intellectual property notices to:

suppor@lorevena.com

11. Force Majeure

Lorevena will not be responsible for a failure or delay in performing obligations where performance is prevented or materially disrupted by circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters

  • Severe weather events

  • Pandemics or public health emergencies

  • Labor strikes

  • Government restrictions

  • Major transportation interruptions

  • Significant supply chain disruptions

  • Other extraordinary or unavoidable events outside our control

Our obligations may be suspended for the duration of the affected circumstances where legally permitted.

12. Transfer of Risk

Once purchased products are transferred to the designated shipping carrier, legal title and risk relating to potential loss or damage during transportation transfer to the customer, subject to any non-waivable rights available under applicable consumer law.

Customers should therefore ensure that the shipping information submitted during checkout is accurate and that arrangements are made to receive the shipment at the designated delivery address.

13. Governing Law & Jurisdiction

These Terms of Use, together with applicable agreements governing your use of Lorevena, are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to mandatory consumer protection laws or jurisdictional rights that cannot legally be waived, disputes arising from use of the Lorevena website will be submitted to the competent courts of Hong Kong.

14. Severability & Assignment

If any provision of these Terms of Use is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as severed or limited to the minimum extent necessary.

The remaining provisions will continue to remain in effect.

You may not assign or transfer your rights or obligations under these Terms of Use to another person or entity without our prior written approval.

NEBULA HONG KONG LIMITED may assign or transfer its rights and obligations under this agreement where permitted by applicable law.

15. Entire Agreement

These Terms of Use constitute the complete agreement between you and NEBULA HONG KONG LIMITED regarding your use of the Lorevena website, except where additional policies or purchasing agreements expressly apply.

They replace prior representations, discussions, negotiations, or understandings relating to the same subject matter.

Our separate policies, including the Privacy Policy, Shipping Policy, Return Policy, and Terms of Purchase, remain applicable where relevant.

16. Company & Contact Information

If you have questions about these Terms of Use or need assistance regarding the Lorevena website, please contact us using the information below.

Brand Name: Lorevena

Managing Entity: NEBULA HONG KONG LIMITED

Company Address:
Unit B53, 2/F, Kwai Shing Industrial Building Phase 1
36-40 Tai Lin Pai Road
Kwai Chung, N.T.
Hong Kong

Support Email: suppor@lorevena.com

Customer Service Phone: +1 (313) 356-7090