Shipping Policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Lorevena.
We are committed to delivering products from our Spa Collection, Fashion Collection, and The Everyday Care Collection with dependable fulfillment and clear shipping communication.
Please review the shipping terms below before completing your purchase.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our fulfillment team begins preparing your items for shipment.
Order preparation may include inventory verification, product inspection, fulfillment processing, and secure packaging.
Please allow up to three (3) business days for standard order processing.
Orders submitted on weekends or public holidays will normally begin processing on the next available business day.
Processing time is separate from the estimated delivery period shown below.
2. Shipping Rates & Estimated Delivery
Lorevena provides international shipping to customers in supported destinations.
Our standard shipping charge is a flat rate of:
$5.99 USD per order
Unless otherwise stated during checkout or under a promotional offer, this standard shipping fee applies regardless of destination.
After an order has been processed and dispatched, the typical estimated delivery timeframe is:
10–20 business days
Delivery estimates begin after the package has left the fulfillment facility and do not include order-processing time.
3. Possible Shipping Delays
We make reasonable efforts to have orders delivered within the estimated timeframe. However, international shipments may occasionally be affected by circumstances outside our direct control.
Potential causes of delay may include:
-
Customs inspections or clearance procedures
-
Severe weather
-
Transportation interruptions
-
Courier network congestion
-
Public holidays
-
Regional logistics disruptions
-
Other unforeseen events affecting the carrier
Because these circumstances are managed by third parties or local authorities, Lorevena cannot guarantee an exact arrival date for every shipment.
We appreciate your patience when delays occur due to circumstances beyond our control.
4. Tracking Your Shipment
Once your parcel has been transferred to the shipping carrier, a dispatch confirmation containing your tracking information will normally be sent to the email address provided with your order.
You may use the tracking number to follow the progress of your shipment through the relevant courier service or through a universal parcel-tracking platform such as:
Please note that tracking systems may require approximately 48–72 hours after dispatch to display the first logistics update.
If the tracking page initially appears inactive or shows no movement, this does not necessarily indicate a problem. Please allow additional time for the carrier's system to synchronize.
5. Split Shipments
Orders containing multiple products may occasionally be divided into separate shipments.
Because Lorevena may fulfill products through different warehouses or fulfillment partners, items from the same order may not always arrive in one package.
For example, products from different Lorevena collections may be dispatched separately if doing so allows for faster or more efficient fulfillment.
When an order is split:
-
Each parcel may have its own tracking number
-
Packages may arrive on different dates
-
Separate shipment notifications may be sent by email
A partial delivery therefore does not necessarily mean that the remaining items are missing.
6. Order Changes & Cancellations
Our fulfillment process may begin shortly after an order is submitted, so requests to modify or cancel an order are highly time-sensitive.
If you need to change:
-
Your shipping address
-
Contact details
-
Product quantity
-
Product variant
-
Other order information
you must contact us within 12 hours of completing your purchase.
Please email:
Your message should include:
-
Your order number
-
The email address used for the purchase
-
A clear description of the requested change
We will make reasonable efforts to update the order before fulfillment progresses.
However, submitting a request within the 12-hour period does not guarantee that a modification or cancellation will be possible. Once an order has entered warehouse processing or shipment preparation, changes may no longer be available.
7. Failed Delivery Attempts
If the carrier cannot successfully deliver a parcel because the recipient is unavailable, the courier may leave a delivery notice or transfer the shipment to a nearby post office, pickup location, or local distribution facility.
Customers are encouraged to monitor tracking information and contact the local carrier directly when redelivery or collection arrangements are required.
Lorevena is not responsible for packages returned because of:
-
An incomplete shipping address
-
An incorrect shipping address provided by the customer
-
Failure to collect a parcel
-
Failure to respond to carrier delivery attempts
Customers are responsible for ensuring that all delivery information submitted during checkout is complete and accurate.
8. Delayed or Stalled Tracking
Temporary gaps in shipment tracking are common during international transportation.
If the most recent carrier update occurred within the previous seven (7) days, the shipment may still be moving normally through the logistics network.
If your tracking information has shown no new carrier scan or status update for more than seven days, please contact our support team at:
Include your order number and purchase email so that our team can review the shipment information and, where appropriate, open an inquiry with the carrier.
9. Lost or Stolen Packages
We understand that a missing package can be frustrating and will cooperate with the shipping provider when an eligible shipment requires investigation.
Confirmed Loss During Transit
If the shipping carrier formally confirms that your parcel was permanently lost before reaching the delivery destination, Lorevena will provide a replacement order at no additional product cost.
The replacement will be subject to confirmation through the applicable carrier investigation.
Packages Marked as Delivered
Lorevena's responsibility for the physical shipment ends once the carrier records the package as successfully “Delivered” to the shipping address supplied with the order.
We cannot provide a refund or replacement for a package reported missing or stolen after valid carrier tracking confirms successful delivery.
If your tracking status shows “Delivered” but you cannot locate the parcel, we recommend:
-
Checking around the delivery location
-
Asking household members or neighbors
-
Checking with building management or reception
-
Reviewing available security or doorbell camera footage
-
Contacting the local carrier for delivery details
10. Fulfillment Locations & International Availability
Lorevena serves customers across multiple international destinations.
Our fulfillment network may include distribution facilities located in regions such as:
-
The United States
-
Canada
-
Australia
-
The European Union
To maintain efficient fulfillment and competitive product pricing, certain orders may also be shipped directly from approved manufacturing or supply partners.
The shipping origin shown on your package may therefore differ depending on product availability and destination.
In uncommon circumstances, international sanctions, embargoes, transportation restrictions, or carrier limitations may prevent us from shipping to a particular country or region.
If we determine that an order cannot be fulfilled because delivery service is unavailable to your destination, we will notify you and issue a refund for the affected order.
11. Customs, Delivery Estimates & Customer Responsibilities
By placing an order through Lorevena, you acknowledge and agree to the following shipping conditions.
Delivery Estimates
All shipping and transit periods displayed by Lorevena are estimates only.
Estimated timeframes do not constitute guaranteed delivery dates.
Customs Duties, Taxes & Import Charges
International orders may be subject to customs duties, import taxes, tariffs, VAT, brokerage charges, or other fees imposed by the government or authorities of the destination country.
Unless otherwise expressly stated, such charges are not included in Lorevena's product prices or standard shipping fee.
The customer is responsible for paying any customs duties, local taxes, or import-related charges assessed by the destination jurisdiction.
Accuracy of Shipping Information
Customers are responsible for ensuring that the delivery address and contact information entered during checkout are accurate and complete.
Lorevena cannot guarantee reimbursement or reshipment when delivery problems arise because incorrect or incomplete information was supplied by the customer.
Delivery Confirmation & Transfer of Responsibility
Responsibility for the physical shipment transfers once the shipping carrier confirms successful delivery to the address submitted with the order.
After valid delivery confirmation has been recorded, Lorevena is not responsible for subsequent theft, loss, or disappearance of the parcel.
12. Shipping Support & Contact Information
If you have questions about an order, tracking information, shipment delay, or another delivery-related matter, our customer service team is available to assist you.
For faster support, please include your order number and the email address used during checkout in your message.
Brand Name: Lorevena
Company Entity: NEBULA HONG KONG LIMITED
Support Email: suppor@lorevena.com
Customer Service Phone: +1 (313) 356-7090
Company Address:
Unit B53, 2/F, Kwai Shing Industrial Building Phase 1
36-40 Tai Lin Pai Road
Kwai Chung, N.T.
Hong Kong